General hotel policies

• The check-in time is at 15:00.
• The check-out time is at 11:00.
• Late check-out between 1:00 p.m. and 6:00 p.m. 50% of the nightly rate is charged, taxes not included.
• After 6:00 p.m., 100% of the nightly rate is charged, taxes not included.
• • For your safety and that of all our guests, at the time of your check-in you will be asked to present the current official identification (INE, passport) of the holder of the reservation, and a copy will be made.
  • At the time of your check-in, an open voucher will be requested as a guarantee, so you must physically present the credit/debit card with which the payment for the stay will be made.
  • Children over 12 years enter as adults.
  • An additional charge will be made for any extra person; the rooms cannot exceed the maximum capacity allowed.
  • The hotel does not have extra beds or cots.
  • We are a smoke-free hotel. Smoking inside the rooms will generate a penalty.
  • The Hotel does not have facilities for children.

Cancellation policies

LOW SEASON: If you cancel your reservation in low season up to 14 days before the arrival date, a charge equivalent to one night's stay, including taxes, will be applied to the guarantee card. For cancellations made after this period, as well as on the day of arrival or in case of early departure, the total stay will be charged.

HIGH SEASON: Non-Refundable Rate. Once the reservation is made, it cannot be canceled, and the charge for the entire stay will be charged to the guaranteed credit card at the time of making the reservation.